“First class service from start to finish. Very happy customer.”
Paul K – February 2012
“Consistent and reliable. They do what they say they will do and warn you if anything else needs doing. Highly recommended.”
Douglas M – February 2012
“Highly recommended! Great service hence why I keep coming back!”
Blake A – February 2012
“Excellent work and communication. Thank you.”
Tim O – January 2012
“I found the service I received very professional with helpful staff and extremely efficient and punctual staff as well.”
Shirley R – February 2012
“As you know, both our Golf’s have required attention recently. At all times, the problems have been carefully assessed and explained; the subsequent work has been completed in a very satisfactory manner.
In particular, I want to say special thanks for your prompt reaction when I found our older car had no MOT. Thanks for the repairs, the MOT and stress relief.
We are already booked in for the next item so are looking forward to further contact.
We will be recommending Russell Automotive and Garage Express to any one that we can.”
Andrew Cox – February 2012
“Having experienced excellent service at Russell Automotive Centre I am writing to thank you and your team.
Your technicians have fixed a recurring problem I have had with my car, and you very kindly didn’t invoice me for my last visit. As an added bonus my car was valeted inside and out as well. In my opinion your industry service awards are fully justified.
I look forward to using your services again soon”
Clive Higgins – February 2012
“Thank you very much for providing me with our new Audi Key.
My partner’s bag was unfortunately stolen and the key was in her bag at the time. To our horror the cost of a replacement key was realised. However you were able to save us a substantial amount of money compared to the Audi dealer’s price. You were also able to process our request in a more efficient manner.
To top it off you also washed the car when I picked up the key, a true example of your superior service.”
Andrew Hart – February 2012
“When a yellow warning light suddenly appeared on my car dashboard I knew exactly whose help I would need and, sure enough, help was at hand.
Within 24 hours of telephoning Jane Russell at Russell Automotive Centre, my car was being inspected by a skilled technician. Within 10 minutes I was provided with a clear, understandable diagnosis and the knowledge that my car was safe, roadworthy and that I had nothing at all to worry about.
The staff were very friendly, Russell Automotive Centre was easy to find and there was plenty of parking. For quality and peace of mind do call Russell Automotive Centre.”
Renee Russell – February 2012
“Excellent service, would happily recommend Russell Automotive Centre.”
Peter S – February 2012
“Very good service and a very professional team.”
Maibari S – February 2012
“My daughter Sarah and my wife both bought new VW Polos just 6 weeks apart.
It wasn’t until I spoke to Jane from Russell Automotive that I learnt that the
cars did not in fact have to be serviced by a VW Main Dealer to stay in warranty.
Last week Russell Automotive gave my wifes car its first full service.
Very nice job smoothly and efficiently carried out with much appreciated complimentary
wash and vacuum.
Unfortunately Sarah had her cars first service just a week before my chat with Jane.
Cost of Sarahs VW main dealer service £258.00.
Cost of Natalies Russell Automotive service £156.22.
Russell Automotive saved me £102.22.
Thank you very much Jane and Russell Automotive!”
Philip Levey – February 2012
“Honest, friendly and reliable service.”
Jessel G – February 2012
“I have to say REALLY GOOD SERVICE.
My car came in for some work, cost for the work was quoted around £650. Once they looked at my car I only needed one part to be changed and the cost came to around £200.
I will tell all my friends to come to Russell Automotive to get work done by them.”
Reenal V – January 2012
“Excellent service – been several times and never a problem. Pricing very competitive too.”
Will I – January 2012
“Very pleased with service received. Will be back when more work has to be done on my car.”
John M – January 2012
“Efficient, clear, fast and I was kept well abreast of issues and progress.”
Paul K – January 2012
“First class, excellent”
David W – January 2012
”I have used Russell Automotive Centre for both routine maintenance and emergency fault finding and repairs.
Professional, friendly and trustworthy, Steve always explains what may be wrong with my car and how he proposes to diagnose and fix it. He has a lovely manner, and makes sure I understand what he is doing without being patronising or dismissive.
His team work quickly and efficiently and when the car is returned it’s always sparking clean thanks to a much needed and much appreciated complimentary wash and vacuum.
I would recommend Russell Automotive Centre to anyone wanting a garage which offers excellent customer service and quick, expert help.”
Fiona Mocatta – December 2011
“As you know, both are golf’s have required attention recently, At all time, the problems have been carefully assessed and explained; the subsequent work has been completed in a very satisfactory manner.
In particular, I want to say special thanks for your prompt reaction when I found our older car had no MOT. Thanks for the repairs, the MOT and stress relief.
We are already booked in for the next item so are looking forward to further contact.
We will be recommending Russell Automotive and Garage Express to any one that we can.”
Andrew Cox – 9th August 2011
“Having experienced excellent service at Russell Automotive Centre I am writing to thank you and your team.
Your technicians have fixed a recurring problem I have had with my car, and you very kindly didn’t invoice me for my last visit. As an added bonus my car was valeted inside and out as well. In my opinion your industry service awards are fully justified.
I look forward to using your services again soon.”
Clive Higgins – 4th October 2011
“I just wanted to say a big thank you for the way your garage went about organising my Audi’s recent service.
I was called by yourselves to arrange a collection and a man came to my office to collect it at 9.30 the next morning.
I was told the price it would be in advance-so no surprises there. I was offered the choice of additional work if I wanted it.
The car was brought back to my office at 4.30pm the same day all spotlessly clean and fully serviced.
Fantastic !!
I didn’t have to move a muscle- what a great way to go about things. I would certainly recommend you.”
Jeremy Harris – 26th July 2011
“I just wanted to thank you for your help earlier this week.
As you know I had been to my local Audi garage who told me the damage to driver’s door would not be covered under warranty and I was waiting for a price.
I brought the car down to you the very same day, you looked at it immediately, took it straight into your workshop and had the car fixed within ten minutes for me and may i add no cost to me.
I would also like to thank you for the service you gave to my car last week.
I really want to thank you for helping me out so promptly in an emergency, I would have no hesitation in recommending you to friends/Colleagues.”
Juliette Stone – 23rd September 2010
“Thank you very much for providing are with our new Audi Key. My partner’s bag was unfortunately stolen and the key was in her bag at the time. To out horror the cost of a replacement key was realised. However you were able to save us a substantial amount of money compared t the Audi dealer’s price. You were also able to process our request in a more efficient manner. To top it off you also washed the car when i picked up the key, a true example of your superior service.”
Mr Andrew Hart – 15th November 2011
“When a yellow warning light suddenly appeared on my car dashboard I knew exactly whose help I would need and, sure enough, Help was at hand.
Within 24 hours of telephoning Jane Russell at Russell Automotive Centre, my car was being inspected by a skilled technician. Within 10 minutes I was provided with a clear, understandable diagnosis and the knowledge that my car was safe, Roadworthy and that I had nothing at all to worry about.
The staffs were very friendly, the Automotive Centre was easy to find and there was plenty of parking. For quality and peace of mind do call Russell Automotive Centre.”
Renee Russell – 31st October 2011
You asked me to let you know what effect the Superchips upgrade had that you did to my Audi (A4 1.9 TDI) at the end of January.
The first thing that I noticed was that the car is far more responsive when starting from stationary. There’s no longer a lag between my putting my foot on the accelerator and the car moving off.
Secondly, my car performs considerably better. For example, less pressure on the accelerator is required to achieve a given speed than previously.
In addition, I’m getting more miles per gallon on motorway journeys. What’s surprised me is that fuel economy seems better at a higher speed than before the upgrade.
Cheers
M.L June 2011
“Excellent service that exceeds the standards of the main dealer network at a more reasonable price. Scrupulously clean service environment and very professional service. 10 out of 10. I shall certainly be a repeat customer for the maintenance of my Audi TT 3.2. Mike Brain” April 2010
Hi Steve
just a quick thank you for sorting my suspension out, the car is back to its former self.
You came recommended by my old mate, I will also be singing your praise now.
Audi main agents should be worried, losing trade to you!!!
A.B
Plenty of on site parking space. 16/02/10
Appreciated the honesty, prompt work and accurate quote. Wash and hoover good touch. 16/12/09
On picking up my car all the work carried out was explained in detail, as was the invoice. Ample notice was also give to allow me to pick up the car, as I had a five mile bus journey to the garage. 26/11/09
Excellent service. Went extra mile to help. Very satisfied. Would definitely recommend. 29/10/09
Great centre! Very pleased with treatment of my vehicle and me. Also very informative. 26/11/09
I do not know much about cars but i find Steve Russell very helpful and kept me up to date with the progress on my car. I felt very comfortable and pleased with the overall service. 11/10/09.
I have always used a Volkswagen specialist garage for many years, (since I bought my car brand new), but my car has problems and they were still notresolved. I have spent a fortune on many useless repairs. I decided to go with another garage which is Russell Automotive Centre, they repaired my car once and it is now in great condition and no further problem at all. I got full satisfaction and the service was up to an excellent standard. Therefore, I really appreciated their excellent service. 23/11/09
They continue to provide me with high levels of service and high standards of customer care! 06/11/09
Very well looked after! 27/20/09
Will no longer use the main dealer. 15/09/09
Old fashioned service. Welcoming, reliable and trustworthy. So much nicer than taking our vehicles to a faceless franchise. Thanks. 01/10/09
First class all round. 01/10/09
Fair price for work carried out. 19/09/09
Very high standard of customer care. 10/09/09
Excellent service from the owner 18/09/09
Highly recommended, superb service. 18/09/09
Very knowledgeable staff, honest opinion. 11/09/09
When members of staff take a booking they write it down in a diary. Luckily my car was able to be serviced that day. 12/08/09
Steve Russell continues to provide a five star service. He is committed to customer service. We keep returning as very pleased. Highly recommended to all. 19/08/09
All the staff were helpful and explained what repair were made and why and how much it cost. 05/09/09
Excellent garage, great service. Very friendly, helpful staff. Great communication from Steve Russel. Kept me informed at all times on what they were doing and the costs involved. Gave me advice on what they had to do and why. Will definitely use again and would recommend to anyone with an Audi. 03/09/09
Perfection every way! 18/08/09
Very knowledgeable, courteous and professional. 09/08/09
All I hoped for from an independant specialist- were happy to take time and trouble to sort things out but at a reaonable cost. 12/8/09
Clean, polite and listens. Does a 1st class job. Reasonable cost. 13/08/09
Fantastic service. 31/07/09
My 4 year old Golf has never been better after the annual service, even when new. Russell Automotive did a great job. 22/07/09
Quality service, and a very professional outfit. On my Christmas card list! 06/07/09
Although the garage is a long way from home, they provided a courtesy car, and their helpfulness and workmanship knocked spots off main dealership. 08/07/09
Very helpful and efficient work overall. 15/07/09
Excellent, highly recommended! 19/06/09
I was impressed with the family atmosphere created by a caring and friendly attitude. A gem of a garage. 08/07/09
A million times better than a main dealer. Excellent service from start to finish. Very professional. 24/06/09
Very professional and a quick turn around. Highly recommended. 06/07/09
Excellent service! They go the extra mile, car washed and vacuumed too, delighted! 19/06/09
Very good, helpful service. May 2009.
Great service, collected car, dropped it off, cleaned it. 28/2/09
Looking for Skoda servicing on web, Russell Automotive was recommended. 27/02/09
Good, efficient and reasonably priced. 04/02/09
Very professional, reasonably priced and a quick turn around. Highly recommended. 11.04.07
Spot on. 26.08.08
Good reliable service. 15/07/08
Excellent service, thanks. Il certainly pass on your details. 07,07,08
Prompt and attentive to the problems concerning the car. Ability to explain in easy to understand car language. 01/07/08
Thank you very much, really very impressed. 01.07.08
Can not tell standard of work, appears ok. Nice friendly garage and level of service. 03/06/08
Good quality, better than main dealer. 24/05/08
Competitive, clear pricing, and clean facilities. 14/05/08
Excellent Customer service and helpful members of staff. 13/05/08
Well informed before service commenced, done in great time and convenient. 08/05/08
Very professional service. 02/05/08
