Mr. Customer calls us and asks us for the labour charge to replace a set of brake pads. We give him the cost and his reply is he can get it done cheaper elsewhere. We try and explain our value to Mr. Customer but all he can see is that we are more expensive than someone else.
Mr. Customer goes somewhere else and has the brake pads replaced for a lower cost. On collecting his car he notices that a brake warning light is on. He returns to the mechanic who replaced the brake pads and is told that the job of replacing the brake pads has been done correctly and the reason why the brake warning light is on is due to an electrical problem that he is not responsible for.
Mr. Customer, now unhappy comes back to us and asks us to have a look at why the brake warning light is on. We investigate the problem and find that the procedure for replacing the brake pads has not been carried out correctly and the other mechanic had not reset the electronic callipers correctly (the part that squeezes the brake pads together) and caused physical damage.
Because the callipers have now been damaged the only solution is to replace them.
The cost of replacing the callipers is now hundreds of pounds more than our original quote.
The moral of the story is. Of course there is always a cheaper price out there but are you getting the same value?
The answer to this……………….probably not.
One of the best independent garages I have come across. Will definitely continue the relationship. Thank you for the fantastic service. ”
I had a very complicated problem with my audi a3, in regards to a problem with the EGR valve. I felt that RussellautomotiveCentre customer experience was excellent...Hiran P- July 2013 London
Thanks to Russell Automotive Centre for fantastic service, honest advice, quality work and value for money.
Every motorist needs a trusting/reliable garage to turn to and I think I’ve found mine. I would recommend Russell Automotive Centre to any motorist.Maurice C - April 2013 London
Perfect service and professionalism from the staff at Russell Automotive CentreAngus C - March 2013 London